tulokyn

So when I left you on Monday, we were waiting to hear back from IKEA within 24-48 hours from Sunday morning. Well, Tuesday came and went, and that evening, while Shamus was finishing up with making dinner, I called them to find out what was happening. First off, turns out that the person that Shamus was talking to on Sunday had recited the reference number wrong, so the poor girl on the other side of the country (she was in Eastern Time) had to take about 8 minutes to track down my case. She gave me the correct number, and then, after trying to figure out what was going on, she transferred me to the actual East Palo Alto store since it seemed that the case had been sent there. She had originally told me that SHE was going to call them, so I was a bit shocked to find myself talking to someone there and explaining what was happening, especially when I was told "well, I'm not in front of a computer now. I'll have to see what's going on when I get downstairs. I probably have an availability Wednesday evening between 5 and 9, but we may not even have the item in stock" I responded that as soon as possible was great, and I just needed to know when to be home. She confirmed that she'd call me back in about an hour, and that I should expect a "drop pick" for it, which meant that they would take our old couch, and just give us a brand new one.

Yeah.. no phone call...
( what else can go wrong? )